Refund policy

Thank you for shopping at SWISST. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after the date your item was delivered to request a return. This 30-day window applies to all products across our store, including items purchased during promotional or holiday sales.

2. Eligibility & Product Condition

To be eligible for a return, your item must be in the exact same condition that you received it:

Unworn or unused.

Clean and free of any signs of wear.

With all original tags still attached.

In its original packaging.

Accompanied by the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact our customer support team at team@swisst.com.

Authorized returns are sent to our U.S. returns address after approval:
SWISST, 132 South Adams Street, #109, Glendale, CA 91205, United States.

Important Note: Items sent back to us without first requesting an official return authorization via email will not be accepted.

4. Return Shipping Fees

Customers are responsible for paying the actual cost of return shipping. When your return is authorized, we will email you a prepaid return shipping label along with instructions on how to drop off your package. The exact cost of this return shipping label will be deducted from your final refund amount.

5. Restocking Fees

SWISST does not charge any restocking fees or administration fees on returned items.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the incorrect product, contact us right away at team@swisst.com so that we can evaluate the issue, provide a free replacement label, and make it right.

7. Exchanges

The fastest way to ensure you get the item, size, or color you want is to return the item you have. Once your return is received and accepted, you can make a separate, fresh purchase for the new item on our storefront.

8. Refunds & Processing Time

We will notify you via email as soon as we have received and inspected your returned item to let you know if the refund has been approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the transaction to your account statement.

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at team@swisst.com.